Solving Customer Churn with Service Excellence Partners from Ed Powers on Vimeo.
Determine the underlying causes that affect your results.
Close performance gaps that dissatisfy your customers.
Increase attachment at every step in your customer life cycle.
Software customers must learn how to use their new products before they can achieve their goals. Most companies, however, do a poor job of managing the customer’s natural learning curve. How we acquired driving skills years ago is a more … Continued