Solving Customer Churn with Service Excellence Partners from Ed Powers on Vimeo.
Determine the underlying causes that affect your results.
Close performance gaps that dissatisfy your customers.
Increase attachment at every step in your customer life cycle.
It’s contract renewal time and you’re in a dogfight. Things haven’t gone well this year with your biggest customer and a competitor has a serious shot at displacing you. Can the time of day you ask for the order impact … Continued