Solving Customer Churn with Service Excellence Partners from Ed Powers on Vimeo.
Determine the underlying causes that affect your results.
Close performance gaps that dissatisfy your customers.
Increase attachment at every step in your customer life cycle.
A tale of two Lufthansa managers “So here’s the problem,” the young manager said after looking at his computer screen. “We see the leg from Frankfurt to Denver but we don’t see the leg from St. Petersburg to Frankfurt.” … Continued