Strengthen Relationships
Improving products and services leads to satisfaction. But high loyalty requires building better relationships through a mindful customer experience.
Mindful Customer Experience
People make decisions for emotional reasons and then use logic to justify them. That’s why concentrating on products and services only takes you so far–it’s not what your solution does but how your customers feel about it that really matters. We help you create ideal conditions for strong, trusting attachments to form. Five critical moments in the customer experience really matter. When your solutions meet both effective and affective needs, customers are yours forever.
Methods:
- Mindful customer experience design
- Process improvement
- Cultivating a Bountiful Harvest Workshop
- Statistical analysis
