Investors have pulled back on early stage Software-as-a-Service (SaaS) investment in 2016, according to the Wall Street Journal. Mutual funds are big players in the IPO market, and downgrading their holdings of Silicon Valley darlings has chilled the VC market. … Continued
Same change, different industry Last week, Totango discussed Customer Retention Cost (CRC) at their annual Customer Success Summit in San Francisco. Their new measure helps SaaS companies compare the costs of battling churn and growing installed base revenue. The metric, … Continued
Some companies never seem to have their act together. Others run like well-oiled machines. How does yours operate? Organizational behaviors exist on a continuum. From most chaotic at the base to most disciplined at the apex, the maturity pyramid … Continued
“It’s just how we do things around here.” I still recall the conversation between the Hewlett-Packard worker and the Tellabs manufacturing VP. It was 1993, and we were on trip to HP’s Loveland Manufacturing Center, a key production facility in … Continued
Your new venture is catching fire and you need to ramp up operations quickly to handle demand. Where should you look for pointers? Try McDonald’s, Burger King or Wendy’s. The Start-Up Genome Project analyzed thousands of high tech start-ups and … Continued
Planning is easy. Execution is hard. How can a monthly meeting keep an organization persistently on track to achieve its goals? Nobody likes meetings, including me. People perceive them as time-wasters. Many have gone to “no PowerPoint” talks, got rid … Continued