Dopamine yields dollars “So that’s what happened. When Microsoft pushed their latest Windows update, they shut off a service the printer uses to communicate over the wireless link.” The Hewlett-Packard support rep then clicked on the utility and turned it … Continued
Some companies never seem to have their act together. Others run like well-oiled machines. How does yours operate? Organizational behaviors exist on a continuum. From most chaotic at the base to most disciplined at the apex, the maturity pyramid … Continued
“It’s just how we do things around here.” I still recall the conversation between the Hewlett-Packard worker and the Tellabs manufacturing VP. It was 1993, and we were on trip to HP’s Loveland Manufacturing Center, a key production facility in … Continued