Investors have pulled back on early stage Software-as-a-Service (SaaS) investment in 2016, according to the Wall Street Journal. Mutual funds are big players in the IPO market, and downgrading their holdings of Silicon Valley darlings has chilled the VC market. … Continued
The SaaS company’s distinctive approach fosters teamwork and high performance Boulder’s SurveyGizmo displays its most important metrics for all to see and uses a collaborative weekly review process to engage all employees in performance improvement. Their methods place them at … Continued
You contact a company trying to get a problem solved and you find yourself passed between multiple departments. While people are sympathetic, their response is, “It’s not my job.” Despite multiple voice mails and e-mails, you get nowhere. Your issue … Continued
Three changes to your annual customer satisfaction survey can better focus your improvement initiatives Many organizations conduct comprehensive customer satisfaction surveys this time of year in preparation for their annual planning exercises. Surveys aid decision making for process improvement initiatives … Continued
Some companies never seem to have their act together. Others run like well-oiled machines. How does yours operate? Organizational behaviors exist on a continuum. From most chaotic at the base to most disciplined at the apex, the maturity pyramid … Continued