Unlike other consultants, we combine world-class hospitality practices, neuroscience, process improvement and strategic management systems to dramatically improve the customer experience. We go far beyond the basics, uncovering the true causes why customers leave, why they stay and why they buy more. As a result, computing companies dramatically reduce churn and grow revenue.

Our philosophy is simple:

  • We believe in systematic, not bureaucratic methods; we apply the right discipline at the right time in the right place
  • We believe in evolutionary, not revolutionary change; we help build new habits, not cause massive disruption
  • We believe in walking, not talking; anyone can give advice, but we’ve applied these approaches successfully many times