Principal consultant Ed Powers is a senior executive with a passion for creating high performing organizations.
As an electrical engineer with fifteen years of experience in high technology, he implemented Hewlett-Packard’s performance improvement practices in multiple organizations and later co-founded multiple start-ups.
As an entrepreneur and chief operating officer, he built the highest performing organization in a demanding service industry, delivering industry leading customer loyalty of 96% and at 30% less operating cost.
As a management consultant, he helped start-ups to Fortune 500 organizations learn and apply leading approaches, improving everything from strategic planning to reducing PC user failures by 22%.
He is a board member and Examiner for Rocky Mountain Performance Excellence, an Examiner for the Malcolm Baldrige National Performance Excellence program, and a certified Six Sigma Black Belt.
Together with a network of trusted professionals from a variety of industries, Service Excellence Partners cost-effectively manages projects of any size and complexity.